At lakruwan jayasuriya llc, we want you to be completely satisfied with your purchase. Please review our return and exchange policy below.

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.

• Products must be unused, unopened, and in their original packaging.

• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

• Used, damaged, or altered items

• Items without original packaging

• Final sale or clearance items

3. Return Process

• To initiate a return, contact us at [[email protected]] with your order number and reason for return.

• Once approved, we will provide return instructions.

• The customer is responsible for return shipping costs unless the item was defective or incorrect.

4. Exchanges

• We only replace items if they are defective or damaged upon delivery.

• If you need an exchange for the same item, email us with your order details and a photo of the issue.

5. Refunds

• Once your return is received and inspected, we will notify you by email.

• Approved refunds will be processed to your original method of payment within 5–7 business days.

6. Late or Missing Refunds

• If you haven’t received a refund, check your bank account again.

• Then contact your payment provider (e.g., PayPal, Stripe), as processing times vary.

• If you’ve done all this and still have not received your refund, please contact us.

7. Contact Us

For any questions about returns or exchanges, reach out to us at:
📧 [email protected]